At Aashna Interiors LLC, we strive to ensure your complete satisfaction with every purchase made through our online portal. We understand that occasionally, you may need to return or exchange an item. Please review our return policy below to ensure a smooth and hassle-free process.
1. Eligibility for Returns:
Items must be unused, in their original condition, and with all tags attached.
Returns must be initiated within 5 days of the delivery date.
Customized or made-to-order items are not eligible for return unless they are damaged or defective.
2. Return Process:
To initiate a return, please log in to your Aashna Interiors account and navigate to the “Order History” section.
Select the order containing the item(s) you wish to return and follow the prompts to initiate the return process.
Carefully package the item(s) and include the original packing slip.
3. Return Shipping:
Customers are responsible for return shipping costs unless the item is damaged or defective.
We recommend using a trackable shipping method for your return.
Aashna Interiors LLC is not responsible for items lost or damaged during return transit.
4. Inspection and Processing:
Once your return is received, it will undergo a thorough inspection.
Refunds will be processed within 7 business days after the inspection is completed.
Refunds will be issued to the original payment method.
If you wish to exchange an item, please initiate a return and place a new order for the desired item.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the order.
We will provide instructions on how to return the item and arrange for a replacement or refund.
7. Contact Information:
For any questions or assistance with the return process, please contact our customer service team at firstname.lastname@example.org or call (your customer service phone number is 050 628 0069).
8. Final Sale Items:
Certain items may be marked as final sale, and they are not eligible for return or exchange.
Aashna Interiors LLC reserves the right to amend this return policy at any time without prior notice. Please check our website for the most up-to-date information.